Use of the services provided through Telelux.uk constitutes your agreement to these Terms and Conditions. You can view our Privacy Policy here.
Your account will be activated after payment has been received and the order has been reviewed by Telelux.uk and/or our payment partners for fraud prevention and security purposes.
You are responsible for providing a valid and accessible email address when placing your order. This email address will be used for account delivery, important service notifications, support enquiries, security checks and any abuse-related communication.
You must ensure that the email address associated with your Telelux.uk account remains accurate and up to date at all times. Telelux.uk is not responsible for missed notifications, interrupted communication or loss of access caused by an incorrect, inactive or outdated email address.
You must provide accurate and truthful contact and payment information. Providing false, incomplete or misleading information may result in an order being refused, suspended or cancelled.
For certain high-risk transactions, Telelux.uk or its payment partners may request additional verification. This may include a government-issued identity document or evidence confirming ownership of the payment method used. Orders that cannot be successfully verified may be considered fraudulent and refused or cancelled.
Our support team will make reasonable efforts to assist customers who need to transfer an existing service or account to Telelux.uk.
However, transfer assistance is provided as a courtesy and is not guaranteed. The availability, compatibility and time required to complete a transfer may vary depending on the previous provider, the service format and the information supplied by the customer.
Different providers may use incompatible systems, applications or proprietary formats. In some cases, this may make it difficult or impossible to transfer some or all account information, settings or service data.
Customers requesting a transfer must provide accurate and complete information. Telelux.uk is not responsible for transfer delays or failures caused by incorrect credentials, unavailable services, incompatible systems or restrictions imposed by another provider.
Where transfer assistance is available, any applicable conditions or charges will be communicated to the customer before the transfer is completed.
